Responsible Gaming
Bangbet Kenya is an online sports betting website that champions responsible online gambling in Kenya.
Betting for persons under 18 is prohibited. To open a new account at https://bangbet.co.ke, users must tick a box to indicate that they are 18 years or older.
Responsible betting is not aimed at denying players the fun they derive from betting; it is a mature way of ensuring that one stays in control.
Staying in Control
Remember:
Only place bets with amounts you can afford to lose. Keep track of the time and amount you spend on betting. Sports betting should be entertaining & not seen as a way of making money or chasing losses. This is a real-money gambling app. Please gamble responsibly and only bet what you can afford. For gambling addiction help and support, call us on our 24/7 helpline: 0726999882 or visit responsiblegambling.or.ke for support to prevent and treat problem gambling.
Our payment services are based on mobile money services whereby, by law, one has to be aged 18 & above and have a valid National ID card. For cheque or cash payments, we require proof of age through the Identity card.
If you suspect or know of any child betting on our platforms or using someone’s account, notify us immediately via support@bangbet.co.ke for the necessary steps. Your details will be confidential, and your effort will be highly appreciated.
Adhering to Limits
Constant review of customer history: To monitor your betting activities on Bangbet Kenya, we provide easy access to your monthly transaction history. Click on “Bet History” on your https://www.bangbet.co.ke account to monitor the bets placed, withdrawals, and deposits made. In addition, your Bangbet account balance is always displayed at the top right-hand corner of your screen when you log in to your account.
Self-Exclusion Option The Bangbet Self-Exclusion facility allows you to close your account temporarily for a particular period. During self-exclusion, you cannot re-open your account or any new account. Monitoring Mechanisms will be implemented for any activity related to your account or profile on Bangbet betting platforms. Any new accounts detected will be closed immediately.
How do I request for Bangbet Kenya self-exclusion?
If you want to take a break, you can use our self-exclusion option by emailing us at support@bangbet.co.ke with details of the account you opened with us.
Once the account closing process is complete, you will receive a confirmation email alerting you of the temporary closure.
Once the period expires, the customer will need to request account re-activation.
What does the Account Closure process entail? It involves checking account balances or any pending bets, deactivating the account, and setting alerts for any activity related to the particular account or profile on Bangbet betting platforms.
What happens to the balance in my Bangbet Kenya account after the temporary closure? If you have any balance, we will contact you to withdraw it or get consent that you want the money to remain in your account.
What happens to bets I have placed that have yet to conclude? Any unsettled bets will be settled on the result of the event. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings to be made.
What do I do if I can still access my Bangbet Kenya Account after the start of the Self-Exclusion period? If you can still access any of our Bangbet Kenya services after receiving communication of activation of your Self-Exclusion period, kindly notify us immediately. Please email us at support@bangbet.co.ke informing us of your continued access to Bangbet services.
If you fail to communicate with us, we will not be held liable to you or any third party if you can continue to bet via any of our platforms after self-exclusion.
